Immediate claim payments, to keep your cash flowing.
We’ll pay your claim immediately, so your business’ cash isn’t tied up in a lengthy and expensive process, waiting for a resolution to be achieved.
We guarantee immediate bond claim payouts + quick settlements via digital mediation.
Faster Claims Resolution
Bondable's digital mediation process makes it simple, transparent and fast to settle a claim from anywhere.
Currently, if there's a dispute over bond claims, tenants must go through a time-consuming mediation and tribunal process to get a resolution. Instead, Bondable offers a digital mediation process to resolve the claim faster without any fees.
What happens if there's a claim?
We’ve streamlined the claims process by providing a digital mediation service to help resolve claims quickly, easily and at no extra cost.
Through our mediation service which is designed for a fast, transparent, and fair resolution, we work with the tenant and the landlord or their representative to come to an agreement quickly.
1. Claim Lodged
A landlord or their representative lodges a claim via the Bondable platform. Bondable immediately pays the value of the claim up to one month's rent .
2. Mediation
The landlord or their representative and tenant use the Bondable digital mediation app to settle the claim.
If settlement is not agreed via the Bondable mediation process, a bond lodgement is made with VCAT and a dispute is lodged by the landlord or their representative.
3. Settlement
Accountable parties settle the claimed amount with Bondable, based on the outcome of the digital mediation or the Tribunal order.
If the Tribunal order is higher than the claimed amount, Bondable will immediately pay the difference to the landlord or their representative up to one month's rent.
Bondable will then manage any recovery of funds from the tenant up to one month's rent.
Delivered in partnership with the REIV
Hutly has partnered with the REIV since 2021, and operate VicForms – the industry leading real estate forms that are made available to REIV members on the Hutly platform.
Bondable pays out the landlord or their representative's claim immediately. Claims must be lodged with supporting evidence.
The mediation process then follows after the dispersal of funds, so it’s in our interest to arrive at a mutually agreed resolution as quickly as possible.
We’ve designed a digital mediation solution that uses automation to make settlements more efficient.
Yes. If either party (tenant or landlord or their representative) is unhappy and don’t agree to a resolution during mediation, they can elect to have the matter heard by VCAT. This takes place under the provisions of Section 452 of the Residential Tenancies Act 1997.
Prevention is better than cure, so we want to help. During the tenancy, any party to an agreement can access our customer success for support.