How much does Bondable cost?

Bondable costs $19.99 a month, saving you from coming up with thousands of dollars. We won't charge your debit or credit card until you are approved. We then charge your first month in advance and continue to keep you ahead by a month for the duration of your subscription. $0 annual membership fee and $0 termination fee.

Aren’t I legally required to lodge a bond?

No. Even if no bond is held at the RTBA, landlords or their representatives & tenants can have their residential lease dispute heard at the tribunal. But in the instance of a claim or dispute, Bondable offers a digital mediation service for you and your landlord or their representative as part of your subscription, to help you come to an agreement earlier without needing to go to tribunal.

Do I need my property manager or landlord or their representative to agree first?

All you need to do is successfully sign-up to Bondable and we’ll take care of the rest. In fact, they’ll probably be pleased you’re with Bondable because it makes their job a whole lot easier.

What happens if there is a claim?

Bondable is a solution that helps mediate a quick outcome for all parties. In the event of a claim, Bondable has a digital mediation process to help resolve the issue. For example, if a claim of $500 is made, we pay that to the landlord, and through mediation, the agreed cost might be $300. The remaining $200 would be refunded to the landlord.

Is Bondable financially secure?

Absolutely. All Bondable bond guarantees are financially backed by an independent insurer.

Immediate claim payments, to keep your cash flowing.

We’ll pay your claim immediately, so your business’ cash isn’t tied up in a lengthy and expensive process, waiting for a resolution to be achieved.

Make a Claim

We guarantee immediate bond claim payouts + quick settlements via digital mediation.

Faster Claims Resolution

Bondable's digital mediation process makes it simple, transparent and fast to settle a claim from anywhere.

Currently, if there's a dispute over bond claims, tenants must go through a time-consuming mediation and tribunal process to get a resolution. Instead, Bondable offers a digital mediation process to resolve the claim faster without any fees.

What happens if there's a claim?

We’ve streamlined the claims process by providing a digital mediation service to help resolve claims quickly, easily and at no extra cost.

Through our mediation service which is designed for a fast, transparent, and fair resolution, we work with the tenant and the landlord or their representative to come to an agreement quickly.

Make a Claim

The Bondable Claims Process

1. Claim Lodged

A landlord or their representative lodges a claim via the Bondable platform. Bondable immediately pays the value of the claim up to one month's rent .

2. Mediation

The landlord or their representative and tenant use the Bondable digital mediation app to settle the claim.

If settlement is not agreed via the Bondable mediation process, a bond lodgement is made with VCAT and a dispute is lodged by the landlord or their representative.

3. Settlement

Accountable parties settle the claimed amount with Bondable, based on the outcome of the digital mediation or the Tribunal order.

If the Tribunal order is higher than the claimed amount, Bondable will immediately pay the difference to the landlord or their representative up to one month's rent.

Bondable will then manage any recovery of funds from the tenant up to one month's rent.

Make a Claim

How does Bondable’s digital mediation service settle rental disputes?

Bondable pays out the landlord or their representative's claim immediately. Claims must be lodged with supporting evidence.

The mediation process then follows after the dispersal of funds, so it’s in our interest to arrive at a mutually agreed resolution as quickly as possible.

We’ve designed a digital mediation solution that uses automation to make settlements more efficient.

Can I dispute the digital mediation and take the matter to VCAT?

Yes. If either party (tenant or landlord or their representative) is unhappy and don’t agree to a resolution during mediation, they can elect to have the matter heard by VCAT. This takes place under the provisions of Section 452 of the Residential Tenancies Act 1997.

What support does Bondable provide?

Prevention is better than cure, so we want to help. During the tenancy, any party to an agreement can access our customer success for support.

Can’t find the answer you’re looking for in our FAQs? Please chat to our friendly team.

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